The following Frequently Asked Questions can
be used to help outline key concerns customers may express about
the privacy of their information. For both customers and
employees, the idea behind these questions is to provide honest,
straightforward answers to help them understand the concepts of
privacy.
* This is not our official Privacy Policy. The
following questions and answers are only designed to help
explain key aspects of privacy and as a guide our company's
policy.
The answers should not be viewed as a substitute for the official
company policy.
Q: What kind of information do you collect?
A: The kind of information we collect depends
upon your financial needs and the products and services you
request. For example, when you apply for a loan, we need certain personal information to process
your request. Such information might include- your name,
address, social security number, your place of employment, and
income. We may also have to access information about you from a
third-party, such as a credit bureau, in order to review credit
options.
Q: Who has access to customer information?
A: We have strict internal policies against
unauthorized use or disclosure of customer information. Customer
information is accessible only to employees who need it in the
course of their daily duties or to conduct your financial
affairs. We emphasize the importance of confidentiality through
our Code of Banking Ethics, employee training, and operating
procedures. We also require the businesses with which we conduct
business to maintain the same level of confidentiality.
Q: Why do you need this information?
A: We collect and use the information provided
to us in order to administer your accounts, to deliver requested
services, and to comply with State and Federal regulations.
Q: Are there any laws on the disclosure of
account information?
A: Yes. Under current law, we are allowed to
share information for specific reasons such as fraud
investigations, internal and external audits, under subpoena, or
at the customer’s request.
Q: Why do you share information with outside,
third-party companies?
A: We use third parties to help us process
your financial transactions and to provide you with a full range
of financial products and services. For example, we use third
parties to print your coupon books, to process your account
transactions, or to provide extra services, such as loan
insurance. This means more efficient services and helps keep
your costs as low as possible.
Q: What kind of information do you share
with third-party companies?
A: We only share information needed to
complete the transaction or business. We do not share your
information with any third party for the purposes of marketing
their products or services to you.
Q: Will the third-parties keep my information
confidential?
A: We do not share customer information with
companies that do not agree to keep your information
confidential. We carefully select the third-party companies we
work with and any information shared is subject to strict
confidentiality agreements. Moreover, it is a violation of
federal law for a third party to reuse customer information
received from us.
Q: I have heard of an "opt out"
option, do I need to worry about this?
A: No. Our company does not share customer
information, except to the extend allowed by law, with any
outside third-party company. We do not share your information
except for legitimate business purposes such as servicing your
accounts and completing your requests.
Q: I do not like the idea of my information
being shared with anyone. Can I still stop this from happening?
A: We only share information that is essential
for the transaction of business. Without the ability to share
the information that we do, we would be unable to provide you
with adequate service.
Q: What type of protection do you provide my
information?
A: We take the security of all customer
information very seriously. All of our Associates are aware of
their responsibility in safe-keeping customer information. We
have established security procedures and standards, which are
under continuous review to ensure the maintenance and update of
those procedures and standards.
Q: How do I obtain a copy of your Privacy
Policy?
A: The Privacy Notice you received in the mail
is our policy. If you would like an additional copy, any Branch
or Customer Service Personnel can provide one for you.
Q: How do I contact your company if I have a
question or comment?
A: You may e-mail
Earl or call us at 614/527-8710.
